Thang Lengleng, Associate Professor, Department of Japanese Studies, National University of Singapore, in Lianhe Zaobao (June 26, 2020)
Summary by Alan Yang Gregory (Photo credit: Code@SG/Infocomm Media Development Authority)
The government’s establishment of the new Singapore Digital Office (SDO) will encourage electronic payments throughout society. However, ensuring the elderly can keep up with new technologies remains a challenge. Over a decade ago, the government establishment of the Silver Infocomm Initiative (SII) to address this issue.
The elderly are benefiting from a digitized life. According to one 2018 survey, 55 percent of those over 60 used the internet, an increase of 25 percent in just two years. Nevertheless, there will still be some elderly people still excluded from the digital world. Beyond creating new learning opportunities, we must build deeper understanding of the willingness among the elderly to accept new technologies.
Studies have shown that if seniors understand how technologies would be beneficial to them, that they are not too difficult to use, and that their family and friends also recognize the importance of these skills, then they are more likely to accept them. Yet there are not many seniors who are willing to take on new challenges.
It is important to recognize the diversity of elderly people. While education, income and occupation can all affect the willingness of the elderly to accept new technology, it is also a fact that the higher the age, the lower the rate of using new technology. As such, it is necessary to be more attentive to and respect the older age group, who are more likely to be marginalized.
While the government continues to promote digitalization measures, they have repeatedly stated they will retain non-digital alternatives. In addition to providing assistance to encourage the elderly to learn, the government must also take into account the specific design of products and digital services and embrace the principle of simplicity and ease of use. This can help seniors to embrace the digital transformation.