This is the first time that online lessons are being offered due to pandemic prevention in Mongolia. Students have been complaining that e-learning is not effective and some of them have asked for a refund of their tuition.
A student at the Mongolian National University for Science and Technology said: “The courses provided by teachers are ineffective, and most of the materials are searchable on the internet. We lack information on how to register our lesson attendance, when to complete assignments and ways to ask questions from teachers about the things we don't know. Everything is unclear. Provincial students cannot attend classes and drop out. Many students work to earn their tuition fee. Ineffective online lessons are a waste for them.”
A student at the Mongolian National University of Education complained: “It was not possible to attend online classes because of the poor network. When my phone connects with the slow internet, it takes a long time to load. The government's decision neglects provincial students. How can provincial students make up for lost time if they miss classes? We need to be given that opportunity.”
No one was ready for this situation. However, it is a shame that students complain that they don’t want or can't adapt to online classes. Some students are demanding too much – government stipends, free public transportation, and free access to the internet. Students need to understand that they are adults and are responsible for their own welfare. Understanding that the crisis has impacted all of us, not just them, and working with others to find the best way to resume their learning will be a much more effective attitude for achieving their goal. Distance learning itself is not the problem; it is an opportunity that has benefited millions of learners around the globe.